From €150 of purchases, a free lamp is offered at checkout to create a cozy atmosphere at home, 1 lamp as a gift per order.

Delivery is estimated to be between 3 and 8 business days for metropolitan France. The most reliable estimated date is displayed at checkout and in the confirmation email.

Delivery may be free depending on the products and current offers. The summary at checkout always clearly indicates the exact cost before payment.

We primarily ship via Colissimo, Colis privé, and Mondial Relay, depending on the product and destination.

Upon shipment, you will receive an email with your tracking link. You can also track your order via the Track My Order page.

Yes, our light fixtures are compatible with household standards in France. The voltage and bulb type (E27, G9, integrated LED, etc.) are indicated in the specifications.

Yes. We offer project support, volume discounts, and solutions tailored for professionals. Contact us at info@ambienthome.fr with your needs (rooms, style, budget, deadlines) and we'll prepare a proposal for you.

You benefit from the applicable legal guarantees, including the 2-year legal guarantee of conformity.

Yes. Payment is processed via recognised and secure solutions, with encrypted exchanges.

Yes, an invoice is issued and given to the customer upon delivery (reference stated in your General Terms and Conditions of Sale).

Yes, you have 14 days after receipt to request a return. The product must be unused, uninstalled, and returned in its original packaging with all accessories.

Write to us at info@ambienthome.fr with your order number and the product concerned. We will send you the return procedure and the corresponding address.

Contact us within 14 days with your order number and photos/videos of the issue. We will offer a quick solution: replacement, repair, or refund, depending on the case.